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SHIPPING & RETURNS

Shipping Policy

At Krêma, we’re committed to delivering exceptional products and personalized service. As a small business, we currently offer hand delivery for our local customers and are excited to soon offer international shipping.

 

Current Shipping Method:

  • Hand Delivery:
    We proudly offer hand delivery within our local area. Our team will personally deliver your items to ensure a personalized touch. Delivery times typically range from 1-3 days from the date of your order.

 

Upcoming Shipping Changes:

  • International Shipping:
    We are in the process of expanding our shipping options to include international delivery. Keep an eye on our website for updates regarding international shipping rates and delivery times.

 

Order Processing Time:

  • Processing Time:
    Orders are processed within 1-2 business days. You will receive a notification once your order is on its way.

 

Delivery Fees:

  • Local Delivery Fees:
    Delivery fees within our current service area will depend on your location. We will inform you of the delivery cost when your order is confirmed.

 

Contact Information:

  • For Local Delivery Inquiries:
    If you have questions or need to arrange your delivery, please direct message us on Instagram at www.instagram.com/krema.sb/.

  • For International Shipping Inquiries:
    Stay tuned to our website for future updates on international shipping.

 

Important Notes:

  • We aim to handle each delivery with care and attention. If you have any special delivery instructions or requests, please let us know when placing your order.

  • Delivery times may vary based on local conditions and availability.

 

Thank you for your understanding and support as we grow. We look forward to bringing Krêma products to you, whether locally or internationally!

Return & Exchange Policy

We’re committed to providing exceptional products and service. To ensure a clear understanding of our purchasing terms, please review our no-refund policy below:

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  1. No Refunds
    All sales made through Krêma are final. We do not offer refunds or exchanges on any products or services once the purchase is completed.

  2. Product Quality and Satisfaction
    While we stand by the quality and craftsmanship of our products, we do not accept returns or issue refunds for any reason, including but not limited to dissatisfaction, incorrect sizes, or changes of mind.

  3. Order Issues
    If there are any issues with your order upon delivery, such as receiving a defective item or an incorrect product, please contact our customer service team immediately at www.instagram.com/kremasupply/ . We will investigate the issue and, if necessary, offer a replacement or credit towards a future purchase.

  4. Exceptions
    There are no exceptions to this policy, including special promotions or discounted items.

  5. Contact Us
    For any questions or concerns regarding your order, please reach out to us at www.instagram.com/kremasupply/ before making a purchase.

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By completing a purchase with Krêma, you acknowledge and accept our no-refund policy.

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Thank you for your understanding and support.

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Krêma Customer Service Team

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